Terms of service
This web shop, Bellfield London, trading under the legal entity WilmsCollective, registered under VAT number NL005385642B98 and Chamber of Commerce (KVK) number 99437465, with its registered office at Visserstraat 28, 6067 CE Linne, Netherlands, declares:
That throughout this website the terms "we", "us" and "our" refer to Bellfield London, being the trading name of WilmsCollective.
By visiting our website and/or making a purchase, you use our services and agree to these Terms and Conditions.
Article 1. Company details
Shop name: Bellfield London
Legal entity: WilmsCollective
Chamber of Commerce (KVK) number: 99437465
VAT number: NL005385642B98
Address: Visserstraat 28, 6067 CE Linne, Netherlands
Email: support@bellfield-london.com
Phone: +44 7463 592168
Bellfield London is a trading name of WilmsCollective, established in the Netherlands. The shop sells womenswear and menswear to consumers in the United Kingdom.
Article 2. Applicability
These Terms and Conditions apply to every offer made by Bellfield London and to every distance contract concluded between Bellfield London and the consumer.
Before a distance contract is concluded, the text of these Terms and Conditions is made available to the consumer electronically, in such a way that the consumer can easily store it on a durable medium.
If this is not reasonably possible, we will indicate before the contract is concluded where the Terms and Conditions can be consulted, and that they will be sent free of charge at the consumer's request.
Article 3. The consumer
Bellfield London sells only to consumers who have legal capacity to contract.
If the consumer is under 18, they must have permission from a parent or legal guardian to enter into a contract through the shop.
Bellfield London is entitled to cancel a contract if it appears that the consumer does not meet these conditions.
Article 4. Offer and product information
Our offer contains a complete and accurate description of the products offered, as far as reasonably possible. The description is sufficiently detailed to allow the consumer to properly assess the offer.
Images, colours, sizes and other product specifications are presented as accurately as possible. Variations in colour may occur as a result of screen settings or technical display.
Obvious mistakes, typographical errors or errors in the offer are not binding on Bellfield London.
The offer applies while products are available in the shop and while stocks last.
Bellfield London reserves the right to change the offer, remove products from the range, or adjust the offer.
Article 5. Prices
All prices shown in the shop are stated in pounds sterling (£) and include VAT where applicable.
Any delivery charges or other additional costs are stated clearly and separately before the order is completed.
Bellfield London reserves the right to change prices at any time. Price changes do not affect contracts that have already been concluded.
Obvious errors or mistakes in stated prices are not binding on Bellfield London.
Article 6. Orders and contract
The contract between the consumer and Bellfield London is concluded at the moment the consumer places an order and Bellfield London confirms receipt of it by email.
Bellfield London reserves the right to refuse or cancel an order, including in the following cases:
- where fraud or misuse is suspected;
- where there are obvious errors or inaccuracies in the offer or the price;
- where the product is no longer available;
- where the consumer's details are incomplete or incorrect;
- where a previous payment obligation has not been met.
Bellfield London is entitled to limit the quantities ordered.
If an order is refused or cancelled after payment has been made, the amount already paid will be refunded as soon as possible, and in any event within 14 days.
Article 7. Payment
Payment must be made using one of the payment methods offered by Bellfield London. The available payment methods are clearly shown during checkout.
Bellfield London uses Shopify as its e-commerce platform. Payments are processed by secure, recognised payment providers.
The following payment methods may be offered:
- Visa
- Mastercard
- Maestro
- American Express
- UnionPay
- Apple Pay
- Other payment methods offered by Shopify or the payment provider
All payments are processed over a secure connection. Card details and other payment data are transmitted in encrypted form.
Orders are dispatched only once payment has been received in full, unless expressly agreed otherwise.
Article 8. Delivery
Bellfield London aims to process orders as quickly as possible.
Delivery areas
We currently deliver only to customers in the United Kingdom.
Orders placed Monday to Friday before 17:00 are processed and prepared for dispatch within 1 to 3 working days.
Delivery takes 6 to 10 working days. Please note that this is an estimate and may vary depending on your location and any customs handling. The total time from order to delivery, including processing, is 7 to 13 working days.
Please note: in exceptional cases, such as during public holidays, periods of high demand, or delays at the courier, delivery times may differ.
Delivery takes place at the address provided by the consumer.
If delivery is delayed, Bellfield London will inform the consumer as soon as possible. In the event of a significant delay, the consumer has the right to cancel the contract free of charge, in accordance with applicable law.
The risk of damage to or loss of products passes to the consumer at the moment the product is actually received by the consumer or a third party nominated by them.
Bellfield London is not liable for delays caused by carriers, except in cases of intent or gross negligence on our part.
Article 9. Returns
Bellfield London offers consumers a return period of 30 days from receipt of the product.
Within this period the consumer has the right to cancel the contract without giving a reason, in accordance with our returns policy.
The conditions, procedure and any exceptions relating to returns are set out in our separate Returns Policy, which forms an integral part of these Terms and Conditions and can be consulted through the shop.
During the return period the consumer must handle the product with care. The product may only be tried on and assessed as would be permitted in a physical shop.
The product must be returned unworn, unwashed and in its original condition, with all tags still attached.
If the product has been used more than necessary to establish its nature, characteristics and functioning, Bellfield London may deduct an amount for the reduction in value.
Products that are unsuitable for return for hygiene reasons and whose seal has been broken after delivery are excluded from return.
Once the returned product has been received, Bellfield London will refund the purchase amount within 3 to 5 working days, using the same payment method used for the original payment.
The cost of return postage is borne by the consumer, unless expressly stated otherwise in the returns policy.
Nothing in this article affects the consumer's statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of delivery, or their rights under the Consumer Rights Act 2015 in respect of faulty goods.
Article 10. Complaints
Complaints about the performance of the contract must be submitted to Bellfield London fully and clearly described, within a reasonable time after the consumer has discovered the defect.
Complaints can be reported at support@bellfield-london.com.
Bellfield London aims to respond substantively to complaints within 14 days of receipt. If a complaint requires a foreseeably longer processing time, the consumer will receive an acknowledgement within that period, together with an indication of when a substantive response can be expected.
If a complaint cannot be resolved by mutual agreement, a dispute arises which may be submitted to the competent court in accordance with Article 15.
Article 11. Liability
Bellfield London is liable only for direct loss that is the direct result of an attributable failure to perform the contract.
Bellfield London is not liable for indirect loss, including but not limited to consequential loss, lost profit, missed savings and loss caused by business interruption.
Bellfield London is likewise not liable for delays or failures resulting from force majeure or circumstances reasonably beyond its control.
Our liability is in all cases limited to the amount paid by the consumer for the product or order in question.
The limitations in this article do not apply where the loss is the result of intent or gross negligence on our part, nor to the extent that liability cannot be excluded or limited under mandatory law. Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded.
Article 12. Force majeure
Bellfield London is not obliged to perform any obligation towards the consumer if prevented from doing so by force majeure.
Force majeure means any circumstance beyond the reasonable control of Bellfield London as a result of which performance of obligations is wholly or partly prevented or cannot reasonably be required.
Force majeure includes, but is not limited to:
- disruptions or technical problems at Shopify or other external service providers;
- disruptions to payment systems;
- transport or delivery problems at carriers;
- government measures or legal restrictions;
- technical faults or failure of internet or communication systems;
- natural disasters, pandemics, strikes or other exceptional circumstances.
In the event of force majeure, the obligations of Bellfield London are suspended for the duration of the situation.
If the force majeure situation continues for more than 30 days, both parties have the right to terminate the contract without any obligation to pay compensation.
Article 13. Privacy
Bellfield London processes personal data in accordance with applicable law, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (GDPR) where applicable.
For more information about how Bellfield London collects, uses, stores and protects personal data, please see our Privacy Policy, available through the shop.
The Privacy Policy forms an integral part of these Terms and Conditions.
By using the shop and/or placing an order, the consumer confirms that they have read the Privacy Policy.
Article 14. Changes to these Terms
Bellfield London reserves the right to amend or supplement these Terms and Conditions.
Changes apply only to future orders and contracts. Contracts already concluded remain subject to the terms that applied at the time the contract was concluded.
The most recent version of these Terms and Conditions is always available through the shop.
If a consumer places a new order after the Terms and Conditions have been changed, they accept the applicability of the terms in force at that time.
Article 15. Governing law and jurisdiction
All contracts between Bellfield London and the consumer are governed by the laws of the Netherlands.
If the consumer is resident in the United Kingdom, this choice of law does not deprive the consumer of the protection afforded by the mandatory provisions of the law of the United Kingdom, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Consumers may bring proceedings before the competent court of their place of residence or before the competent court in the Netherlands. Proceedings against a consumer may be brought only before the courts of the country in which the consumer is resident.
Article 16. Contact details
Shop name: Bellfield London
Legal entity: WilmsCollective
Chamber of Commerce (KVK) number: 99437465
VAT number: NL005385642B98
Email: support@bellfield-london.com
Address: Visserstraat 28, 6067 CE Linne, Netherlands
(This is not a visitor address and not a returns address)
Phone: +44 7463 592168