FAQ

Shipping and Delivery

When can I expect my order?

Processing time
Your order is processed within 1 to 3 working days.

Order cut off
Orders placed before 17:00 on a working day are picked up the same day. Orders placed after 17:00, at the weekend or on a public holiday are processed on the next working day.

Delivery time
Delivery takes 6 to 10 working days. Including processing, the total time from order to doorstep is 7 to 13 working days.

This applies to deliveries within the United Kingdom.

Please note that these are estimates. Delivery can vary depending on your location and any customs handling. During busy periods, public holidays or delays at the courier, times may differ.

The expected delivery time has passed. Where is my order?

Most orders arrive within the stated window, but a shipment can occasionally be delayed.

Have you waited 3 extra working days beyond the maximum delivery time and still not received your order? Email us at info@monterafashion.nl and we will look into it for you.

How much is delivery?

Delivery is free on all UK orders over £60. Below £60, standard tracked delivery is £4.95.

How can I pay for my order?

We offer secure, trusted payment methods. At Bellfield London you can pay with:

  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Apple Pay
  • UnionPay

All payments run over a secure SSL connection and meet current security standards (PCI DSS).

One or more items are missing from my parcel. Why?

An order is sometimes sent in more than one parcel, for logistical reasons or because items come from different suppliers. If you order several items at once, they may not all arrive on the same day.

There is nothing to worry about. The rest of your order is on its way and usually follows within a few working days.

What should I do if my parcel arrives damaged?

Occasionally a parcel is damaged in transit. If that happens, contact us straight away at info@monterafashion.nl.

Important:

  • Take clear photos of the damage
  • Attach the photos to your email
  • Do not send the item back before you have heard from us

Our customer service team will handle your report as quickly as possible and find a suitable solution with you.

What if I ordered the wrong item, it doesn't fit, or I don't want to keep it?

Contact our customer service team first at info@monterafashion.nl and we will work out the best solution with you.

If a return is needed and it is not the result of an error on our side, you only pay the return postage.

Still have questions?

Email: info@monterafashion.nl
Or use the contact form on our website.

Company information

Shop name: Bellfield London
Legal entity: WilmsCollective
Chamber of Commerce (KVK) number: 99437465
VAT number: NL005385642B98

Address
Visserstraat 28
6067 CE Linne
Netherlands

This is not a visitor address and not a returns address.

Email: info@monterafashion.nl
Phone: +31 85 400 6648
Contact form: available on our website

Customer service hours

Monday to Friday: 09:00 to 17:00 (GMT/BST)
Saturday: 13:00 to 17:00 (GMT/BST)