Refund policy
30 Day Cooling Off Period
At Bellfield London we keep our returns policy generous. You have the right to cancel your order for any reason up to 30 days after you receive it. That is more than twice the 14 days required under the UK Consumer Contracts Regulations, because we want you to be completely happy with what you have bought.
How it works
- Window: the cancellation period ends 30 days after you, or someone you have nominated, physically receives the parcel.
- Register your return: send us a clear statement by email to support@bellfield-london.com.
- Confirmation: as soon as we have your request we send an acknowledgement by email with the next steps.
Condition of the item
We check every return carefully. To qualify for a full refund, your return must meet the following conditions:
- Condition: the item has only been tried on and is in completely new, unused condition. We cannot accept items showing signs of wear, marks, or odours such as perfume or smoke.
- Labels and tags: all original labels and price tags are still attached and undamaged.
- Packaging: you are of course free to open the packaging to inspect the item. We ask that you return it in good condition where reasonably possible.
- Hygiene items: for hygiene reasons, items such as underwear and swimwear cannot be returned once the seal or hygiene strip has been removed.
Please note: if a return does not meet these conditions, we may refuse it or deduct an amount for any reduction in value.
Return postage
If you decide to return an item, the cost of return postage is yours. You are responsible for the parcel until it reaches our warehouse, so we recommend the following:
- Carrier: send your return with any postal or courier service you prefer.
- Tracking: we strongly advise sending your parcel with a tracking number. Keep your proof of postage until your return has been fully processed.
- Responsibility: returns travel at the sender's risk. Bellfield London is not liable for parcels lost or damaged on their way to our returns address.
Refunds
Once we have received and checked your return, we start the refund straight away.
- Timing: refunds are processed within 3 to 5 working days of us receiving your return.
- Method: we always refund to the same payment method used for the original transaction, for example Visa, Mastercard or Apple Pay.
- Charges: we do not charge any transaction fee for a refund.
How to return an item
We work with several specialist depots and suppliers to bring you the widest collection, which means the return address differs per order. Please follow these steps for the quickest handling:
- Register your return. Email support@bellfield-london.com within 30 days with your order number and the items you want to return.
- Receive your instructions. We will reply with the specific return address that applies to your order. Please do not send your parcel to our registered office in Linne unless we tell you to, as this will delay processing.
- Pack and send. Pack the items carefully, ideally in the original packaging. Hand the parcel in at a drop off point of your choice and keep your proof of postage and tracking number.
- Processing. Once the parcel arrives at the correct depot and has been checked, we refund the purchase amount to your original payment method.
Exchanges
Would you rather have a different size or colour? No problem. You can exchange an item within 30 days of receipt, provided it is in original condition with all labels attached.
- How it works: send your exchange request to support@bellfield-london.com. We will tell you straight away whether the size or colour you want is in stock and which depot to send the current item to.
- Costs: return postage for the first item is yours. Once we have received it, we send the replacement out to you.
- Fastest route: for the quickest result, simply order the item you want again in the shop and register the current item as a normal return.
Items we cannot accept
- Underwear and swimwear once the hygiene seal or strip has been removed
- Pierced jewellery, for hygiene reasons
- Gift cards
- Items returned worn, marked, or carrying odours such as perfume or smoke
- Items returned without their original tags
Sale items can be returned, under both our 30 day policy and your statutory rights. Not sure whether your item qualifies? Ask us before you send it.
Faulty or incorrect items
Despite our checks, an item can occasionally arrive damaged, or you may receive the wrong size or product. In those cases we put it right at no cost to you.
- Tell us straight away. Contact us at support@bellfield-london.com as soon as you can, ideally within 48 hours of receipt. Include your order number and clear photos of the fault or the incorrect item.
- Our solution: after review we offer you a free replacement or a full refund.
- No cost to you: where the fault or error is ours, all return and delivery costs are covered by Bellfield London. We will send you specific instructions or a return label.
- Please note: never send a faulty item back without contacting us first. We cannot reimburse postage costs incurred outside our process.
Your 14 day cancellation right
Separately from our own 30 day policy, UK law gives you the right under the Consumer Contracts Regulations to cancel your order within 14 days of delivery, without giving a reason. This right applies to every item, including sale items.
To use it, tell us within 14 days of receiving your delivery. You then have a further 14 days to send the item back. Any refund due is handled in line with UK consumer protection law.
Contact
Email: support@bellfield-london.com
Still stuck? Send your question through our contact form.
Company information
Shop name: Bellfield London
Legal entity: WilmsCollective
Chamber of Commerce (KVK) number: 99437465
VAT number: NL005385642B98
Email: support@bellfield-london.com
Address: Visserstraat 28, 6067 CE Linne, Netherlands
(This is not a visitor address and not a returns address)
Phone: +44 7463 592168
Customer service hours
Monday to Friday: 09:00 to 17:00 (GMT/BST)
Saturday: 13:00 to 17:00 (GMT/BST)